Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

Question

Options

• AIt requires only a small data switch and router, IP phones, and agent desktops at remote sites for
• BIt requires only limited system and network management skills at remote sites.
• CSmall remote branches require PSTN and SIP trunks, in addition to the ones needed for local
• DPSTN trunks for incoming traffic connect to data centers for efficiency.
• EIt does not use VoIP WAN bandwidth when an agent is answering the call.
• FCalls extend over the WAN only while calls are in queue.

• A
  84% (27)
• C
  9% (3)
• E
  3% (1)
• F
  3% (1)

Explanation

In a UCCE centralized deployment, all heavy infrastructure (servers, routing engines, PSTN gateways) lives at the data center, so remote branch sites only need lightweight gear - a switch, router, IP phones, and desktops (A). Because the complex systems are managed centrally, remote sites require minimal local IT expertise (B). Incoming PSTN trunks terminate at the data center rather than at each branch, which consolidates trunk management and reduces remote site complexity (D).

Why the distractors are wrong:

• C is the opposite of the centralized model's value proposition - branches do not need their own PSTN/SIP trunks; that's handled centrally.
• E is false because in a centralized deployment, the agent's voice path does traverse the WAN - the agent's IP phone at the branch communicates with the call processing infrastructure at the data center.
• F describes a scenario where WAN is only used during queuing, but in reality the WAN carries voice for the entire call once an agent answers, not just the queue phase.

Memory tip: Think "Centralized = Center holds the power." The data center owns the trunks (D), the servers, and the management complexity - leaving branches with just the basics (A) and needing no deep expertise (B). Any answer suggesting branches need their own trunks or that WAN usage is avoided entirely contradicts the centralized model.

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