Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both…

The correct answer is A. The local voice gateway detects the failure of the communications path. The voice gateway goes C. The active call that arrived at the local PSTN connection and was answered by agent at that site D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically. In a UCCE centralized deployment, when a remote branch loses WAN connectivity to both data centers, three predictable behaviors occur rooted in how Cisco designs survivability. A is correct because the local voice gateway detects the WAN failure and automatically transitions…

Design Cisco Unified CCE Deployment

Question

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

Options

AThe local voice gateway detects the failure of the communications path. The voice gateway goes
BWith Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified
CThe active call that arrived at the local PSTN connection and was answered by agent at that site
DThe Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically
EWith Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified

How the community answered

(39 responses)

A
64% (25)
B
26% (10)
E
10% (4)

Explanation

In a UCCE centralized deployment, when a remote branch loses WAN connectivity to both data centers, three predictable behaviors occur rooted in how Cisco designs survivability.

A is correct because the local voice gateway detects the WAN failure and automatically transitions into SRST (Survivable Remote Site Telephony) mode, enabling basic local call routing to continue without the data center.

C is correct because any active call already established over the local PSTN at that branch remains connected - the RTP media stream is local and does not depend on the WAN link being intact once the call is set up.

D is correct because Cisco Finesse is a server-side application residing in the data center; when the WAN drops, the Finesse server loses contact with remote agent desktops and automatically transitions those agents to a logged-out or not-ready state to prevent phantom agent availability.

B and E are distractors - both involve CVP (Customer Voice Portal) and describe incorrect failover behaviors. CVP call servers live in the data center, so without WAN connectivity, the voice gateway cannot establish new CVP-controlled call flows; options B and E likely mischaracterize what CVP or the VXML gateway does in this scenario (e.g., implying new calls can still be fully processed).

Memory tip: Think "Save, Stay, Sign-out" - the gateway Saves itself with SRST (A), existing calls Stay connected (C), and remote agents Sign out automatically via Finesse (D). Anything requiring a live data center connection (CVP) fails silently.

Topics

#UCCCE Failover#Remote Branch Deployment#Network Resilience#Call Continuity

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