Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

Question

Options

• AAn additional voice gateway is required for Silent Monitoring.
• BThey extend and connect.
• CThey perform call control features (example: Hold/Conference/Transfer) only from the agent
• DThey are limited only to PSTN phones and mobile phone; IP phones are not supported.

• A
  82% (41)
• B
  6% (3)
• D
  12% (6)

Explanation

Option A is correct because Cisco Unified Mobile Agent (CUMA) routes the agent's voice path through a PSTN or non-standard endpoint, so supervisors cannot use the normal IP-based monitoring path - an additional voice gateway is required to enable Silent Monitoring on these calls.

Option C is correct because with CUMA, the physical phone acts only as a voice bearer channel; all call control actions (Hold, Conference, Transfer) must be executed through the agent desktop application, not the phone's hardware buttons.

Option B is wrong because "Extend and Connect" is a separate Cisco Unified Communications feature (available in CUCM) that lets users associate remote phones with their CUCM profile - it is not a description of what CUMA does.

Option D is wrong because CUMA does support IP phones in addition to PSTN and mobile phones; the feature is not restricted to non-IP devices.

Memory tip: Think of CUMA as "Voice path vs. control path are split" - the phone is just a speaker/microphone, so all control lives at the desktop (→ C), and monitoring needs extra gear to tap into that non-standard voice path (→ A).

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