Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

Question

Options

• AThe call type is changed and continues the current script execution.
• BThe call is reset to the new call type, like a new call with all counters reset to zero.
• CThere is no impact, and the call type is used only for the initial script selection process.
• DThe call is reclassified and the system executes a new routing associated with that call type.

• A
  10% (4)
• B
  7% (3)
• C
  2% (1)
• D
  80% (33)

Explanation

D is correct because the Requalify Call node does two things: it reclassifies the call under a new call type and immediately triggers execution of the routing script associated with that new call type - effectively handing the call off to a fresh script without abandoning the call.

Why the distractors fail:

• A is wrong because the current script does not continue - control transfers to the new call type's routing script entirely.
• B is wrong because Requalify does not behave like a brand-new call; call history and counters are not zeroed out the way they would be on initial arrival.
• C is wrong because call type absolutely has runtime impact - it determines which routing script runs, both at initial entry and after a Requalify.

Memory tip: Think of "Requalify" as "Re-qualify for a different script." The call earns a new classification and gets rerouted to that classification's script - it's a redirect, not a reset and not a label change within the same script.

No community discussion yet for this question.