Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

Question

Options

• AYou must dedicate a voice gateway for VXML browser sessions.
• BYou must configure Cisco Unified Border Element as media pass flow-around mode.
• CYou must configure Cisco Unified Border Element as media pass flow-through mode.
• DYou must use box-to-box Cisco Unified Border Element redundancy.

• A
  7% (1)
• C
  86% (12)
• D
  7% (1)

Explanation

In a Cisco Unified Contact Center Enterprise (UCCE) deployment with Customer Voice Portal (CVP), CUBE must operate in media flow-through mode because CVP performs call control and media services that require the CUBE to actively participate in the media path - the RTP streams must pass through CUBE so it can inspect, relay, and properly anchor the media between endpoints.

Why the distractors are wrong:

• A is false - a dedicated voice gateway for VXML browser sessions is not required; CVP's VXML server handles browser sessions independently of the gateway's dedication.
• B is the critical trap - flow-around (also called flow-around or pass-through bypass) means CUBE removes itself from the media path after call setup, which breaks CVP's ability to control and manipulate the media stream.
• D is a real CUBE feature but is about high availability/redundancy, not a configuration requirement for this specific topology.

Memory tip: Think of CVP as a "media director" - it needs to touch the call at all times, so CUBE must stay in the flow (flow-through). If CUBE steps aside (flow-around), CVP loses control. Through = Together; Around = Abandoned.

No community discussion yet for this question.