Cisco
500-440 · Question #101
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
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Design Considerations for Cisco Unified CCE
Question
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
Options
- Areporting ports
- Bestimated wait times
- CPSTN gateway trunks
- Dagents
- EIVR ports
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Topics
#Erlang-B formula#Resource sizing#Trunk capacity#IVR ports