Cisco
500-440 · Question #100
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
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Features and Functionality of Cisco Unified CCE
Question
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Options
- Adesktop for third-party ACD
- Bphonebooks and workflows
- Ccontent sharing gadget
- Dbasic call control (answer, hold, retrieve, end, and make call)
- Eagent historical reports
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Topics
#Cisco Finesse#Agent Desktop Features#Call Control#Workflows