In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

Question

Options

• AAgent Notification
• BBrowser Pop
• CTimer Action
• DHTTP Request
• ERun Macro

• B
  93% (14)
• D
  7% (1)

Explanation

Cisco Finesse's administration page supports two configurable workflow action types: Browser Pop (B), which automatically opens a browser window to a specified URL when a workflow is triggered (such as on call arrival), and Run Macro (E), which executes a predefined sequence of automated keystrokes or desktop actions to streamline agent workflows.

Why the distractors are wrong:

• A. Agent Notification - Not a recognized Finesse workflow action type; notifications are handled through other mechanisms.
• C. Timer Action - Timers relate to workflow triggers (conditions), not action types configurable in the admin UI.
• D. HTTP Request - Although Finesse exposes REST APIs, "HTTP Request" is not one of the two action types presented in the Finesse administration workflow configuration page; this is a common trap since Finesse is heavily API-driven.

Memory tip: Think "BR = Browser + Run" - the two admin-configurable workflow actions both start with action verbs that describe what happens on the agent desktop: Browser pop (display something) and Run macro (do something). The distractors either sound too technical (HTTP) or too vague (Notification, Timer) to be direct desktop actions.

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