Cisco
500-440 · Question #70
Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
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Design Call Flow and Agent Workflow
Question
Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
Options
- Awhen the call is routed to an agent
- Bwhen the call is first post-routed from Cisco Unified Customer Voice Portal
- Cwhen the call terminates and data is written to the Cisco TCD table
- Dwhen a call-routing script hits the first Queue to Skill Group node
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Topics
#Call Type Assignment#CVP Post-Routing#Call Flow#CCE Integration