Cisco
500-440 · Question #92
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
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Design Call Flow and Agent Workflow
Question
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
Options
- Aafter a supervisor has transferred the call
- Bafter a supervisor has selected a talking agent for monitoring
- Cafter a supervisor has started monitoring a call
- Dafter a supervisor has barged into a call
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Topics
#Cisco Finesse supervisor features#Call interception workflow#Agent monitoring#Call barging