Cisco
500-440 · Question #91
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network…
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Design Cisco Unified CCE Deployment
Question
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
Options
- AThe Cisco Finesse server automatically signs the agent out of the system
- BThe voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice
- CAgents continue to have access to historical reports
- DThe active call that arrived at the local PSTN connection and was answered by agent at that site
- EThe voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice
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Topics
#Remote branch failover#Network connectivity loss#Finesse agent session management#UCCE call handling during outages