Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network…

The correct answer is A. The Cisco Finesse server automatically signs the agent out of the system D. The active call that arrived at the local PSTN connection and was answered by agent at that site. Options A and D are correct because they accurately reflect how a centralized UCCE deployment behaves during a WAN outage to both data centers. Why A is correct: Cisco Finesse servers reside in the centralized data centers, not at the remote branch. When the WAN link fails…

Design Cisco Unified CCE Deployment

Question

Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)

Options

AThe Cisco Finesse server automatically signs the agent out of the system
BThe voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice
CAgents continue to have access to historical reports
DThe active call that arrived at the local PSTN connection and was answered by agent at that site
EThe voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice

How the community answered

(46 responses)

A
57% (26)
B
15% (7)
C
24% (11)
E
4% (2)

Explanation

Options A and D are correct because they accurately reflect how a centralized UCCE deployment behaves during a WAN outage to both data centers.

Why A is correct: Cisco Finesse servers reside in the centralized data centers, not at the remote branch. When the WAN link fails, agents' desktop clients lose their HTTPS/WebSocket connection to the Finesse server. After the keepalive timeout expires, the Finesse server marks those agents as unavailable and signs them out - this is by design to prevent calls from being routed to unreachable agents.

Why D is correct: A call that was already answered over a local PSTN connection before the WAN failure is a locally-anchored media path. The voice bearer traffic doesn't traverse the WAN, so the active RTP stream between the PSTN and the agent's phone remains intact. The call stays up; only new call routing (which needs CVP/ICM in the DC) is disrupted.

Why the distractors are wrong: Option C is wrong because Cisco Unified Intelligence Center (CUIC), which serves historical reports, lives in the data center - no WAN, no reports. Options B and E describe voice gateway behaviors that are either inaccurate or represent the wrong fallback outcome for a centralized (non-SRST-for-routing) deployment; without local CVP/ICM intelligence, the gateway cannot independently route new calls.

Memory tip: Think "Out vs. Ongoing" - agents already out of a call get signed out of Finesse (A), while calls already ongoing on local PSTN stay on (D). Everything else - reports, new routing - needs the data center.

Topics

#Remote branch failover#Network connectivity loss#Finesse agent session management#UCCE call handling during outages

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