Cisco
500-440 · Question #71
500-440 Question #71: Real Exam Question with Answer & Explanation
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Question
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
Options
- ACisco Unified CCE supports only one agent ACD line on the IP phone.
- BThe ACD line on the IP phone may have voicemail or call forwarding defined.
- CIn a typical call center, the ACD line is the first line on the phone to make it easier for the agent to
- DThe agent state changes based on the activity of the ACD line.
- EIf the agent picks up the phone to place a call, the agent is put into ready mode.
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