Cisco
500-440 · Question #56
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
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Features and Functionality of Cisco Unified CCE
Question
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Options
- Abasic call control (answer, hold, retrieve, end, and make call)
- Badvanced call control (consultation, transfer after consult, conference after consult)
- Cagent historical reports
- Dready and login reason codes
- Ephonebooks and workflows
- Fdesktop for third-party ACD
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Topics
#Cisco Finesse#Agent Desktop#Call Control Features#Phonebooks and Workflows