In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

Question

Options

• Aadministration server
• Breal-time data server
• Canalytical server
• Drecording server
• Estatic server
• Fperformance server

• A
  92% (23)
• C
  4% (1)
• D
  4% (1)

Explanation

In Cisco Unified Contact Center Enterprise (UCCE), the Administration & Data Server (ADS) is a dual-role component: it functions as the administration server (A), hosting the web-based interface used to configure routing, agents, and skill groups, and as the real-time data server (B), distributing live contact center statistics (agent states, queue depths) to supervisors and monitoring tools like Unified Intelligence Center.

Why the distractors are wrong:

• C (analytical) - Analytics/historical reporting is handled by the Historical Data Server (HDS) paired with Unified Intelligence Center, not the ADS.
• D (recording) - Call recording is a separate function handled by dedicated components like Cisco MediaSense or third-party recorders.
• E (static) and F (performance) - These are not defined roles within the UCCE architecture at all; they are fabricated terms designed to mislead.

Memory tip: Let the acronym work for you - ADS = Administration + Data (real-time). The "A" maps to Administration Server and the "D" maps to Data Server. If you remember that ADS has exactly two jobs and both start with A and D, you'll never confuse it with other server types in the UCCE stack.

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