Cisco
500-440 · Question #6
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?
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Features and Functionality of Cisco Unified CCE
Question
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?
Options
- Aplays music on hold and in queue for callers
- Bterminates media streams for agents and callers
- Cprovides routing and queuing instructions for contacts
- Drecords and stores voice calls for quality purposes
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Topics
#Cisco Unified ICM#Routing and Queuing#Contact Routing#CCE Architecture