Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

Question

Options

• ABoolean or proficiency
• Bstring or integer
• CBoolean or integer
• Dproficiency or array

• A
  89% (16)
• B
  6% (1)
• C
  6% (1)

Explanation

In Cisco Unified Contact Center Enterprise (UCCE) Precision Routing, agent attributes can only be of type Boolean (true/false, e.g., "speaks Spanish") or Proficiency (a numeric scale from 1–10, e.g., skill level), making A the correct answer. Option B is wrong because "string" is not a supported attribute type - text-based descriptors aren't used in Precision Routing attribute definitions. Option C is wrong because "integer" is not a valid type; proficiency serves the numeric role but with constrained values (1–10), not arbitrary integers. Option D is wrong because "array" is not a data type in this context at all - Precision Routing has no array attribute type.

Memory tip: Think "BP" - Boolean for yes/no agent traits, Proficiency for skill level (1–10). If you remember "BP" like a blood pressure reading, you'll never confuse it with generic programming types like string, integer, or array.

No community discussion yet for this question.