Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

Question

Options

• AIn Whisper Announcements, wave files must match Cisco Unified CVP encoding and format
• BThe maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).
• CTwo Whisper Announcements can play for each call.
• DIn Whisper Announcements, wave (.wav) is the only supported file type.
• EWhile a Whisper Announcement is playing, the agent can put the call on hold.

• A
  91% (43)
• B
  6% (3)
• E
  2% (1)

Explanation

Cisco Unified CVP Whisper Announcements exclusively support .wav files (making D correct), and those files must conform to CVP's specific encoding and format requirements - such as G.711 mu-law/a-law at 8kHz, 8-bit mono - which is exactly what A states. These two answers both address the strict audio file constraints that CVP enforces for whisper functionality.

Why the distractors are wrong:

• B is incorrect because the default Whisper Announcement timeout is 30 seconds, not 45 - a classic exam trap with a plausible-but-wrong number.
• C is incorrect because only one Whisper Announcement can play per call; CVP does not support chaining two together.
• E is incorrect because while the whisper is playing to the agent, the caller is still in a pre-connection state - the agent cannot interact with the call (e.g., hold) until the announcement finishes and the call is fully connected.

Memory tip: Both correct answers share the same theme - think "WAV-only, formatted right." If an answer is about the audio file itself (type or encoding), it's likely correct; if it's about call behavior during the whisper (hold, multiple announcements, long timeouts), treat it with suspicion.

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