Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

Question

Options

• AFor reporting purposes, the Post Call Survey call has the same CallGUID and call context as the
• BFor reporting purposes, the Post Call Survey call has the ICM Router Key and call context from
• CThe call context for the Post Call Survey includes all contexts up to the point where the call is
• DThis feature lets you configure a call flow that, after the caller disconnects from the agent,
• EIf you want to use the Post Call Survey feature through Unified CVP, you must configure it on the
• FIf you want to use the Post Call Survey feature through Unified CVP, you must configure it on the

• A
  88% (36)
• B
  2% (1)
• D
  2% (1)
• E
  7% (3)

Explanation

Options A, C, and F are correct because they accurately reflect how Cisco Unified CVP Post Call Survey handles call identity, context preservation, and configuration.

Why A is correct: For reporting continuity, the Post Call Survey (PCS) call retains the same CallGUID as the original call, allowing survey results to be correlated with the customer's interaction in reports - making it a seamless reporting record rather than a completely separate call.

Why C is correct: The call context carries forward all variables accumulated up to the point of transfer (e.g., ECC variables, call context data), so the survey application has full visibility into what happened during the original call.

Why F is correct: To use PCS through Unified CVP, it must be configured on the Unified CVP component (typically via Cisco Unified Call Studio and deployed to the CVP server), not on another platform like Unified CM.

Why the distractors are wrong: B incorrectly substitutes the ICM Router Key as the shared identifier instead of the CallGUID. D has the trigger backward - it's the agent who disconnects first, keeping the caller on hold for the survey, not the other way around. E points to the wrong component for configuration.

Memory tip: Think "Same GUID, Same Context, CVP Config" - the survey keeps the same call ID (A), the same accumulated context (C), and must be set up on CVP itself (F).

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