Cisco
500-440 · Question #19
500-440 Question #19: Real Exam Question with Answer & Explanation
The correct answer is A. Courtesy Callback reduces the time callers have to wait in a queue. D. Courtesy Callback does not change the time a customer must wait to be connected to an agent. G. Courtesy Callback is supported only with Cisco Voice Gateway.. See the full explanation below for the reasoning.
Question
Which three statements about Courtesy Callback are true? (Choose three.)
Options
- ACourtesy Callback reduces the time callers have to wait in a queue.
- BCourtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your
- CThe caller who has been queued by Cisco Unified Communication Manager can hang up and
- DCourtesy Callback does not change the time a customer must wait to be connected to an agent.
- EIf the caller decides to be called back by the system, they leave their name and the time they
- FYou can schedule a callback for a specific time.
- GCourtesy Callback is supported only with Cisco Voice Gateway.
- HCourtesy Callback is not allowed with Agent Request API.
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