Cisco
500-440 · Question #19
Which three statements about Courtesy Callback are true? (Choose three.)
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Features and Functionality of Cisco Unified CCE
Question
Which three statements about Courtesy Callback are true? (Choose three.)
Options
- ACourtesy Callback reduces the time callers have to wait in a queue.
- BCourtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your
- CThe caller who has been queued by Cisco Unified Communication Manager can hang up and
- DCourtesy Callback does not change the time a customer must wait to be connected to an agent.
- EIf the caller decides to be called back by the system, they leave their name and the time they
- FYou can schedule a callback for a specific time.
- GCourtesy Callback is supported only with Cisco Voice Gateway.
- HCourtesy Callback is not allowed with Agent Request API.
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Topics
#Courtesy Callback#Queue Management#Cisco Voice Gateway#Customer Experience