Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Question

Options

• AIn a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM,
• BThe high priority queue for the private network should be granted 90 percent of total available
• CThe high priority queue for the private network should be granted 75 percent of total available
• DThe high priority queue for the private network should be granted 65 percent of total available
• ETraffic marking in Cisco Unified ICM means that configuring separate private high and private
• FTraffic marking in Cisco Unified ICM means that configuring separate private high and private

• A
  70% (21)
• C
  10% (3)
• D
  3% (1)
• F
  17% (5)

Explanation

A is correct because when traffic is marked within the ICM, network devices downstream can recognize and honor those markings to apply consistent QoS treatment across the contact center network. B is correct because Cisco's QoS design guide for Unified ICM specifies that the high-priority queue on the private network should receive 90% of total available bandwidth to ensure call control and signaling traffic is not starved. E is correct because traffic marking in Unified ICM specifically involves configuring separate private high and private low queues, enabling differentiated treatment for critical vs. non-critical ICM traffic.

C (75%) and D (65%) are wrong because neither matches Cisco's recommended 90% allocation for the private network high-priority queue - these figures are simply distractors using plausible-sounding percentages. F is wrong because it likely describes an incorrect queue pairing or configuration scope (e.g., referencing public queues or incorrect queue types rather than the correct private high/private low model).

Memory tip: Think "90-A-E" - 90% bandwidth, traffic Acknowledged downstream when marked in ICM, and Ensure separate private high/low queues. The two wrong percentages (75, 65) should remind you that Cisco errs on the side of generosity for priority traffic - 90% leaves little room for doubt.

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