Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four

Question

Options

• Abusy hour call attempts
• Bnumber of skill groups per agent
• Cnumber of agents
• Dnumber of call types
• Epercent of traffic with Courtesy Callback
• Fnumber of call and ECC variables
• Gnumber of concurrent real-time reports
• Hpercent of traffic requires Agent Greeting

• A
  73% (11)
• D
  7% (1)
• E
  13% (2)
• G
  7% (1)

Explanation

Bandwidth on the PG-to-call-router connection is driven by message volume and message size. The number of agents (C) scales how many state-change messages are generated; busy hour call attempts (A) scales call-event message frequency; skill groups per agent (B) multiplies the per-agent reporting data the PG must relay for each skill group membership; and call/ECC variables (F) directly increase the payload size of every call message sent across that link - these four are the inputs to Cisco's actual bandwidth formula for this segment.

The distractors are wrong because they either belong to a different layer or don't appear in the PG-router sizing formula: call types (D) are a routing construct at the Central Controller, not a PG signaling driver; Courtesy Callback (E) and Agent Greeting (H) are feature-level traffic percentages that affect media/IVR paths, not PG-router control signaling; and concurrent real-time reports (G) load the Administration & Data Server (AW), not the PG-to-router link.

Memory tip: Think "ABCF = Agents Busy Calling with Fields" - agents, busy-hour call rate, count of skill groups, and fields (ECC variables) are the four knobs that either increase message frequency (A, C) or message count/size (B, F) on the PG link.

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