Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

Question

Options

• AVMware vMotion
• BVMware distributed vSwitch
• CVMware consolidated backup
• DVMware snapshots
• EvDisk thick provisioning

• A
  7% (3)
• B
  2% (1)
• D
  4% (2)
• E
  87% (39)

Explanation

vDisk thick provisioning is the only VMware feature on this list explicitly supported for Cisco Unified Contact Center Enterprise (UCCE). Cisco requires thick-provisioned virtual disks because they pre-allocate all storage space upfront, ensuring consistent and predictable I/O performance-critical for real-time call processing workloads.

The distractors are wrong for specific reasons: vMotion (A) is not supported because live VM migration introduces latency spikes that disrupt active voice and data streams. Distributed vSwitch (B) is unsupported; Cisco UCCE requires standard vSwitches for network compatibility. Consolidated backup (C) is a legacy VMware backup tool not validated for UCCE's architecture. Snapshots (D) are explicitly prohibited in production UCCE environments because they cause significant disk I/O degradation and can lead to database corruption or call drops.

Memory tip: Think "UCCE needs certainty" - thick provisioning guarantees disk space in advance, just like a contact center needs guaranteed resources to handle calls reliably. Everything else on the list introduces variability or risk, which Cisco's certification matrix rejects.

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