With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

Question

Options

• A100
• B15
• C50
• D20

• A
  2% (1)
• B
  6% (3)
• C
  88% (46)
• D
  4% (2)

Explanation

In Cisco Unified Contact Center Enterprise (UCCE), the Cisco Finesse Queue gadget supports a maximum of 50 skill groups, making option C correct - this is a documented configuration limit for the Queue Statistics gadget displayed in the Finesse agent desktop.

Options A (100) and C (50) are easy to confuse since 100 feels like a "round" limit, but 100 exceeds the supported threshold and would cause display/performance issues in the gadget. Option D (20) is too restrictive and doesn't match Cisco's published specifications, while option B (15) is far too low and likely confused with other per-agent or per-queue sub-limits found elsewhere in UCCE configuration.

Memory tip: Think "50 skill groups = Finesse Fifty" - both start with "F," and 50 is exactly half of 100, which is a common wrong guess. If you remember "half of a hundred," you'll lock in the right answer.

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