Refer to the exhibit. In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?

Question

Exhibit

Options

• Athe local CTI port dialed number
• Bthe remote CTI port dialed number
• Cagent PSTN number (accessible from CUCM/GW)
• Dagent ID
• Eagent reservation script dialed number

• A
  86% (19)
• C
  9% (2)
• D
  5% (1)

Explanation

When an agent logs into Cisco Finesse 10.0(x) as a Mobile Agent, the Extension field requires the local CTI port dialed number (Option A) because the Mobile Agent feature uses a virtual CTI port on the local Cisco Unified Communications Manager (CUCM) to represent the agent's phone leg - the system then bridges this port to the agent's actual remote PSTN device via an outbound call. Option B is wrong because there is no "remote" CTI port in this architecture; the CTI port is always a local CUCM resource. Option C is incorrect because the agent's PSTN number is pre-configured in the agent's profile or dialed separately by the system - it is not what the agent types into the Extension field at login. Option D is wrong because the Agent ID is entered in its own dedicated field, not the Extension field. Option E is incorrect because the reservation script DN is used by the routing/scripting layer to reserve the agent for a call, not entered manually at login.

Memory tip: Think of the Extension field as "what does CUCM see as my phone?" - in Mobile Agent mode, CUCM sees a virtual local CTI port, not your real cell phone number, so the answer is always the local CTI port DN.

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