In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

Question

Options

• APreview dialing mode
• BDirect Preview dialing mode
• CProgressive dialing mode
• DPredictive dialing mode
• ECallback mode

• A
  3% (1)
• B
  3% (1)
• C
  85% (28)
• E
  9% (3)

Explanation

Progressive (C) and Predictive (D) dialing modes apply to Transfer to IVR campaigns because both are automated, system-driven modes where the SIP Dialer places calls without requiring an agent to initiate or accept them - the answered call is simply transferred to an IVR for self-service, making agent involvement unnecessary.

Why the distractors are wrong:

• Preview (A) and Direct Preview (B) are eliminated because both require an agent to review customer records and actively trigger or accept the outbound call before it is placed - there's no mechanism to hand off to an IVR instead of an agent in these modes.
• Callback (E) is a reactive mode triggered by a customer requesting a return call; it is not a campaign dialing strategy and doesn't apply to Transfer to IVR outbound campaigns.

Memory tip: Think "IVR replaces the agent, so use agent-free dialing." Progressive and Predictive are the two modes where the system dials automatically without an agent in the loop - perfectly suited for routing answered calls straight to an IVR. If the mode name implies an agent is previewing or deciding, it won't work for Transfer to IVR.

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