ITIL-4-DITS Exam Questions

An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtua...

An organization strategy requires them to continually maintain market relevance. Which approach is the MOST relevant to achieve this objective?

Which is the BEST description of the relationship between organization's products, services, and resources?

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competit...

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external...

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure th...

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and c...

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway. What combination of risk c...

An organization is aiming to use an innovative social media platform to improve engagement with young consumers. What should the organization's strategy focus on?

A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast...

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external p...

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can...

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What do...

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Which is NOT an essential consideration when developing a digital strategy?

An organization is performing a digital readiness assessment. The results of areas that have been assessed are: - The value streams for creating and maintaining digital services ar...

What should leaders of digital organizations focus on when educating shareholders about changes in strategy?

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source. Which concept BEST explains the focus of this...

Which is an example of industry disruption?

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence t...

Which should be included in the 'risk management' practice for a digital organization? 1. Developing a target architecture based on risk. 2. Ensuring actions are taken to reduce al...

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

Which technique or framework can BEST help to identify a broad range of strategic risks?

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good u...

Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are...

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very p...

An organization has identified three initiatives to support a digital transformation strategy: 1. Upgrading technology 2 Adopting new software development approaches 3. Changing th...

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy. Wh...

How frequently should an organization generate and manage its strategy?

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional custom...

Which describes digital technology?

Which statement is CORRECT about risk management in digital organizations?

A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. The...

Which is the BEST description of digital business?

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be deliver...

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and opera...

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfol...

An organization wants to grow their business. They completed an assessment and implemented an improvement programme which has helped them deliver services very efficiently, while m...

An organization hired a team of external consultants to produce a digital readiness assessment. The consultants spent several weeks conducting interviews and collecting information...

A service provider has documented their purpose and how they will achieve it. Which term is used to described this?

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very cle...

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and c...

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

Which describes an aspect of IT strategy?

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers. Which aspect of the service value system is the organization...

What is the FIRST step in creating a measurement and evaluation system?