A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and…

Question

Options

• AA user-friendly interface that is available anytime, from any location
• BThe infrastructure, skills and processes required to support the service
• CUser access via a wide range of channels and platforms
• DFree limited storage combined with a tiered charging structure

• A
  14% (7)
• B
  76% (37)
• C
  4% (2)
• D
  6% (3)

Explanation

Option B is correct because an operating model describes the internal capabilities an organization needs to deliver a service - specifically the infrastructure (hardware, networks, platforms), skills (trained staff), and processes (workflows, governance, support procedures) that enable the service to actually function. Without these, the service cannot be built, run, or sustained.

• A is wrong because anytime/anywhere availability and a user-friendly interface describe service features - what the customer experiences - not how the organization internally operates to deliver the service.
• C is wrong because multi-channel access is a channel/distribution strategy, describing how customers reach the service, not the internal model for running it.
• D is wrong because freemium pricing with tiered charges describes the commercial/pricing model - a monetization strategy, not an operating model.

Memory tip: Think of the operating model as the "engine room" - customers see the features (A, C) and the price tag (D), but the operating model is everything behind the scenes that makes the service run. If a question asks about operating models, look for the answer mentioning people, processes, and technology/infrastructure together.

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