An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff…

Question

Options

• ASimple automation
• BComplex automation
• CIntelligent automation
• DTechnology replacement modernization

• A
  75% (12)
• B
  13% (2)
• C
  6% (1)
• D
  6% (1)

Explanation

Simple automation fits because the scenario describes repetitive, rule-based tasks performed by many people using clear, step-by-step procedures that always produce consistent results - this is exactly the profile for automation that follows explicit, predictable logic with no judgment required.

Complex automation (B) is wrong because it implies workflows that involve multiple interconnected systems or decision points beyond linear procedures. Intelligent automation (C) requires AI/machine learning to handle ambiguity or make decisions - but here the procedures are already crystal-clear, so no "intelligence" is needed. Technology replacement modernization (D) refers to replacing outdated technology platforms entirely, not automating a defined process.

Memory tip: Think of "simple" as meaning predictable steps + consistent outcomes = automate it simply. If a robot could blindly follow a checklist and always succeed, that's simple automation - no brains needed, just speed.

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