PeopleCert
ITIL-4-DITS · Question #51
ITIL-4-DITS Question #51: Real Exam Question with Answer & Explanation
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Question
An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence. What is the BEST way to improve operational excellence with these technological capabilities?
Options
- ATechnology replacement modernization
- BOmnichannel delivery and support
- CEmployee 360
- DCustomer 360
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