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ITIL-4-DITS · Question #50
ITIL-4-DITS Question #50: Real Exam Question with Answer & Explanation
The correct answer is B. Defining the objectives. See the full explanation below for the reasoning.
Question
What is the FIRST step in creating a measurement and evaluation system?
Options
- AIdentifying success factors
- BDefining the objectives
- CSelecting metrics and measurement tools
- DCreating a system of key performance indicators
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