ITIL-4-DITS · Question #58
Which practice is PRIMARILY responsible for the collection of data to assess the success of digital or IT strategies?
The correct answer is D. The 'measurement and reporting' practice. Measurement and reporting is the practice specifically designed to collect, analyze, and present data that evaluates the effectiveness of strategies, services, and processes - making it the direct mechanism for assessing whether digital or IT strategies are succeeding…
Question
Which practice is PRIMARILY responsible for the collection of data to assess the success of digital or IT strategies?
Options
- AThe 'portfolio management' practice
- BThe 'financial management' practice
- CThe 'strategy management' practice
- DThe 'measurement and reporting' practice
How the community answered
(39 responses)- A3% (1)
- B3% (1)
- D95% (37)
Explanation
Measurement and reporting is the practice specifically designed to collect, analyze, and present data that evaluates the effectiveness of strategies, services, and processes - making it the direct mechanism for assessing whether digital or IT strategies are succeeding. Portfolio management (A) focuses on governing the mix of investments and initiatives to ensure strategic alignment, not on measuring outcomes. Financial management (B) deals with budgeting, accounting, and cost optimization of IT services, not performance measurement of strategies. Strategy management (C) is responsible for defining strategies and setting direction, but relies on measurement and reporting to receive feedback on how well those strategies are performing.
Memory tip: Think of the practice names literally - if you need to measure success and report on it, the "measurement and reporting" practice is your answer. Any time an exam question involves KPIs, metrics, dashboards, or "how do we know if X is working," that's measurement and reporting.
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