ITIL-4-DITS · Question #5
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions…
The correct answer is A. Lean. Lean is correct because it specifically targets waste elimination, cost reduction, and process efficiency - precisely what the organization needs now that it has established its market position. The scenario describes a deliberate strategic shift from fast adaptation to…
Question
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency. Which characteristic should they focus on to achieve this?
Options
- ALean
- BAgile
- CResilient
- DContinuous
How the community answered
(32 responses)- A78% (25)
- B3% (1)
- C13% (4)
- D6% (2)
Explanation
Lean is correct because it specifically targets waste elimination, cost reduction, and process efficiency - precisely what the organization needs now that it has established its market position. The scenario describes a deliberate strategic shift from fast adaptation to operational optimization, which is the core purpose of Lean thinking.
Agile (B) is wrong because agility describes the organization's existing strength - the ability to adapt quickly to changing conditions. The question asks what they should focus on next, not what already made them successful.
Resilient (C) is wrong because resilience refers to an organization's ability to absorb shocks and recover from disruptions (e.g., supply chain failures, crises) - it does not address cost or efficiency.
Continuous (D) is wrong because "continuous" describes how improvement or delivery happens (ongoing, uninterrupted) rather than a strategic characteristic focused on efficiency or cost.
Memory tip: Think "Lean = cut the fat." Just as a lean physique has no excess, a Lean organization strips away waste and unnecessary cost - contrast this with Agile, which is about speed and flexibility, not frugality.
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