A service provider a developing an operating model to support a new social media service that enables their business strategy. They have included the following in the operating model: - a definition…

Question

Options

• AA list of vendors who will provide the components mat form the social media service
• BAn inventory of the mam technology components that will be located at the head office data
• CDefinitions of the service management toolsets needed to support the service
• DDescriptions of the series of steps for the work that is required to create and support the service

• A
  11% (2)
• B
  6% (1)
• C
  6% (1)
• D
  78% (14)

Explanation

Option D is correct because a complete operating model must describe value streams and processes - the series of steps that create and deliver the service. The scenario already addresses suppliers (partners dimension) and performance measures (measurement dimension), but the essential "how work gets done" element is missing. Without value stream and process descriptions, the operating model cannot guide how the service is actually created or supported.

Why the distractors are wrong:

• A is wrong because a mere vendor list adds no operational value beyond what the supplier involvement definition already covers - it's a subset, not a new essential theme.
• B is wrong because limiting technology to "head office data center inventory" is far too narrow and location-specific to constitute an essential operating model theme.
• C is wrong because toolset definitions, while useful, are a supporting detail rather than one of the core essential themes an operating model must cover.

Memory tip: Think of an operating model's essential themes using SPOM - Suppliers (covered), Performance (covered), Organization/people, and Movement of work (processes/value streams). When two are given, check which foundational one is missing - the answer is almost always the flow of work.

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