PeopleCert
ITIL-4-DITS · Question #52
ITIL-4-DITS Question #52: Real Exam Question with Answer & Explanation
The correct answer is C. Management of staff skills and competence. See the full explanation below for the reasoning.
Question
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas. What else do they need lot the digital transformation to succeed?
Options
- AManagement of threats and opportunities
- BImproved use of automation
- CManagement of staff skills and competence
- DLinked processes and practices to value creation
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