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ITIL-4-DITS · Question #13
ITIL-4-DITS Question #13: Real Exam Question with Answer & Explanation
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Question
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience. Which approach is the CIO using to support the programme?
Options
- AEncouraging digital technology opportunities
- BEstablishing a mantel intelligence culture
- CGiving employees time for training and development
- DWorking with workflow and talent management
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