An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the…

Question

Options

• AEncouraging digital technology opportunities
• BEstablishing a mantel intelligence culture
• CGiving employees time for training and development
• DWorking with workflow and talent management

• A
  73% (43)
• B
  8% (5)
• C
  3% (2)
• D
  15% (9)

Explanation

Option A is correct because the CIO is actively showcasing how a specific digital technology (chatbots) can solve a real business problem (customer registration), which directly encourages staff to explore and embrace digital technology opportunities - a key driver of an innovation culture.

Why the distractors are wrong:

• B is incorrect because "mantel intelligence culture" is not a recognized concept in digital transformation frameworks - it's a fabricated distractor.
• C is wrong because the CIO is delivering a presentation on technology use cases, not scheduling training or development time for employees.
• D is wrong because the scenario involves no mention of optimizing workflows or managing talent - the focus is on evangelizing a technology solution to stakeholders.

Memory tip: Think of the CIO as a technology champion - when a senior leader presents a specific tech solution to drive change, they are always "encouraging digital technology opportunities." If the action involves showing what tech can do, pick the "encouraging/evangelizing technology" option.

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