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ITIL-4-DITS · Question #56

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

The correct answer is B. A digital task force should be appointed to define and Implement me programme. A cross-functional digital task force is the best approach because large-scale digital transformation requires diverse expertise spanning IT, operations, finance, and strategy - no single person or body can provide that breadth. The CDO alone (A) lacks the cross-departmental…

Understand how to drive change and transformation

Question

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

Options

  • AThe Chief Digital Officer should define and implement the programme
  • BA digital task force should be appointed to define and Implement me programme
  • Cindividual initiatives should be defined and implemented separately
  • DThe organization's governing body should define and implement the programme

How the community answered

(38 responses)
  • A
    5% (2)
  • B
    71% (27)
  • C
    18% (7)
  • D
    5% (2)

Explanation

A cross-functional digital task force is the best approach because large-scale digital transformation requires diverse expertise spanning IT, operations, finance, and strategy - no single person or body can provide that breadth. The CDO alone (A) lacks the cross-departmental authority and capacity to drive change across the whole organization. Separate individual initiatives (C) creates silos, misaligned priorities, and missed synergies - the opposite of a coherent programme. The governing body (D) sets direction and approves strategy but is not suited for hands-on programme definition and implementation; that is an operational, not a governance, function.

Memory tip: Think "Task Force = Task-Focused" - a dedicated, cross-functional team stays laser-focused on the transformation, unlike a solo executive (too narrow) or a governing board (too high-level).

Topics

#digital transformation programme#digital task force#programme governance#organizational change

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