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ITIL-4-DITS · Question #1
ITIL-4-DITS Question #1: Real Exam Question with Answer & Explanation
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Question
An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers. How could this help the organization become more competitive?
Options
- ABy educating consumers about changes to services
- BBy improving strategic alignment
- CBy improving return on investment
- DBy encouraging a focus on innovation
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