An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

Question

Options

• ADigital positioning
• BOrganizational disruption
• CDigital transformation
• DOperational technology

• A
  13% (6)
• B
  6% (3)
• C
  79% (37)
• D
  2% (1)

Explanation

Digital transformation (C) is correct because it specifically describes using digital technology to fundamentally improve business processes in ways that drive strategic goals - that's the textbook definition.

Why the distractors are wrong:

• A. Digital positioning refers to how a company presents or markets itself in digital channels - not internal process improvement.
• B. Organizational disruption describes when a company's market or structure is significantly disturbed, often by external forces, not a deliberate internal improvement effort.
• D. Operational technology (OT) refers to hardware and software that monitors/controls physical devices (like industrial systems) - a narrow infrastructure term, not a strategic concept.

Memory tip: Think of the word transform - it implies deep, strategic change from the inside out. If the question mentions digital tech + improved processes + strategic goals together, that's always digital transformation.

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