An organization has to change its way of working to support a completely new way of creating its services. What is this an example of?

Question

Options

• AInnovation
• BOperational technology
• CEcosystem disruption
• DIncremental transformation

• A
  87% (20)
• B
  4% (1)
• C
  9% (2)

Explanation

Innovation is correct because the organization is fundamentally reimagining how it creates services - not just improving existing processes, but adopting a completely new approach, which is the hallmark of innovation.

Why the distractors are wrong:

• B. Operational technology refers to hardware/software that monitors or controls physical devices and processes - it's a category of technology, not a type of organizational change.
• C. Ecosystem disruption describes the impact on an external market or industry (e.g., how Uber disrupted taxis), not an internal organizational shift.
• D. Incremental transformation means small, gradual improvements to existing ways of working - the opposite of a completely new way, which implies a more radical shift.

Memory tip: If the change is internal + radical + new method, think Innovation. Save "disruption" for when an entire market is shaken up, and "incremental" for anything described as gradual or step-by-step.

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