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ITIL-4-DITS · Question #65

Which is a leadership skill that relates to having a digital mindset?

The correct answer is A. Looking at the potential of new tools to meet customer needs. Option A is correct because a digital mindset means proactively exploring how emerging technologies and tools can create value - particularly for customers. Leaders with a digital mindset don't just use existing tools; they continuously scan for new possibilities and evaluate…

Understand the concepts of Digital and IT Strategy

Question

Which is a leadership skill that relates to having a digital mindset?

Options

  • ALooking at the potential of new tools to meet customer needs
  • BSharing success stories frequently to motivate others
  • CBulking a rapport with regulators and government officials
  • DMeasuring the success of strategic digital initiatives

How the community answered

(33 responses)
  • A
    91% (30)
  • C
    6% (2)
  • D
    3% (1)

Explanation

Option A is correct because a digital mindset means proactively exploring how emerging technologies and tools can create value - particularly for customers. Leaders with a digital mindset don't just use existing tools; they continuously scan for new possibilities and evaluate their potential impact.

Why the distractors are wrong:

  • B (sharing success stories) is a general motivational/communication skill, not specific to digital thinking.
  • C (building rapport with regulators) is a stakeholder relations skill, relevant in regulated industries but unrelated to digital orientation.
  • D (measuring digital initiatives) is an analytical/accountability skill - valuable, but it's about evaluating what's already in motion, not the forward-looking curiosity that defines a digital mindset.

Memory tip: Think of "digital mindset" as curiosity + possibility - the key word in option A is "potential", which signals that forward-looking, opportunity-spotting orientation that separates digital thinkers from those who simply execute existing strategies.

Topics

#digital mindset#leadership skills#digital leadership#customer-centric thinking

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