ITIL-4-DITS · Question #65
Which is a leadership skill that relates to having a digital mindset?
The correct answer is A. Looking at the potential of new tools to meet customer needs. Option A is correct because a digital mindset means proactively exploring how emerging technologies and tools can create value - particularly for customers. Leaders with a digital mindset don't just use existing tools; they continuously scan for new possibilities and evaluate…
Question
Which is a leadership skill that relates to having a digital mindset?
Options
- ALooking at the potential of new tools to meet customer needs
- BSharing success stories frequently to motivate others
- CBulking a rapport with regulators and government officials
- DMeasuring the success of strategic digital initiatives
How the community answered
(33 responses)- A91% (30)
- C6% (2)
- D3% (1)
Explanation
Option A is correct because a digital mindset means proactively exploring how emerging technologies and tools can create value - particularly for customers. Leaders with a digital mindset don't just use existing tools; they continuously scan for new possibilities and evaluate their potential impact.
Why the distractors are wrong:
- B (sharing success stories) is a general motivational/communication skill, not specific to digital thinking.
- C (building rapport with regulators) is a stakeholder relations skill, relevant in regulated industries but unrelated to digital orientation.
- D (measuring digital initiatives) is an analytical/accountability skill - valuable, but it's about evaluating what's already in motion, not the forward-looking curiosity that defines a digital mindset.
Memory tip: Think of "digital mindset" as curiosity + possibility - the key word in option A is "potential", which signals that forward-looking, opportunity-spotting orientation that separates digital thinkers from those who simply execute existing strategies.
Topics
Community Discussion
No community discussion yet for this question.