An organization works in a volatile business environment, and frequently faces significant changes and disruptions. The leaders of the organization are defining an approach to improve the…

Question

Options

• AElimination of waste
• BOrganizational agility
• COrganizational resilience
• DImprovement of workflows

• A
  2% (1)
• B
  7% (4)
• C
  87% (47)
• D
  4% (2)

Explanation

Organizational resilience (C) is correct because the scenario describes an organization facing adverse events and disruptions and wanting to continue operating and evolving despite them - that is the definition of resilience: the capacity to absorb shocks, adapt, and recover while maintaining core function.

• A (Elimination of waste) is a Lean/efficiency concept focused on streamlining processes, not on surviving external disruptions.
• B (Organizational agility) is close but subtly different: agility is about speed and flexibility in responding to change, not specifically about withstanding adverse or harmful events. Resilience is the broader concept that includes absorbing damage and recovering.
• D (Improvement of workflows) addresses internal process optimization, which has no direct bearing on surviving environmental disruptions.

Memory tip: Think "resilience = bounce back from bad things." If the question mentions adverse events, disruptions, or surviving shocks, the answer is resilience. If it mentions speed of response to market changes, lean toward agility.

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