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ITIL-4-DITS · Question #66
ITIL-4-DITS Question #66: Real Exam Question with Answer & Explanation
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Question
An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services. Which is the MOST beneficial approach for meeting this objective?
Options
- ACorrelating usage and support data with environmental factors
- BAvoiding the use of subjective factors such as informal feedback
- CUsing data obtained from direct distribution channels
- DUsing data obtained from digital communication channels
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