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ITIL-4-DITS · Question #21
ITIL-4-DITS Question #21: Real Exam Question with Answer & Explanation
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Question
An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success. Which is the BEST way to address this objective in the organization's strategy?
Options
- AFocus the strategy entirely on the operational excellence, because this is the defined objective
- BCreate a separate strategy for achieving operational excellence and another one for achieving
- CCreate a balanced strategy addressing operational excellence, and customer and market
- DFocus the strategy on customer and market relevance, and operational excellence will naturally
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