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ITIL-4-DITS · Question #43
ITIL-4-DITS Question #43: Real Exam Question with Answer & Explanation
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Question
An organization hired a team of external consultants to produce a digital readiness assessment. The consultants spent several weeks conducting interviews and collecting information. The scope of the assessment included: - Governance, management, and culture - Technology, people, processes, and partnerships The report included detailed numerical data of hundreds of different aspects of digital readiness, and was used to create a strategy. When the organization tried to implement this strategy, it was clear that the consultants had not understood the organization, and the markets where they operate. Which is the MOST LIKELY cause of this issue?
Options
- AThe assessment was too simple
- BThe assessment was overcomplicated
- CThe assessment was too focused on technology
- DThe assessment failed to consider strategy and leadership
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