ITIL-4-DITS · Question #30
An organization has identified three initiatives to support a digital transformation strategy: 1. Upgrading technology 2 Adopting new software development approaches 3. Changing the structure of…
The correct answer is C. Create three different business cases providing justification for each Initiative. Each of the three initiatives - technology upgrade, new development approaches, and organizational restructuring - represents a distinct investment with its own costs, benefits, risks, timelines, and stakeholders, which is why each deserves a separate business case (C)…
Question
Options
- ACreate one single business case that provides justification for all three initiatives
- BCreate one business case for the technology upgrade, and another for the remaining Initiatives
- CCreate three different business cases providing justification for each Initiative
- DCreate one business case for the organizational change, and another for the remaining Initiatives
How the community answered
(19 responses)- A5% (1)
- B16% (3)
- C74% (14)
- D5% (1)
Explanation
Each of the three initiatives - technology upgrade, new development approaches, and organizational restructuring - represents a distinct investment with its own costs, benefits, risks, timelines, and stakeholders, which is why each deserves a separate business case (C). Combining initiatives into a shared document obscures individual ROI calculations and prevents decision-makers from approving, rejecting, or reprioritizing any single initiative independently. Option A fails because bundling all three makes it impossible to evaluate or fund them separately, forcing an all-or-nothing decision. Options B and D are wrong for the same underlying reason - they both still merge at least two unrelated initiatives, which is arbitrary and undermines the integrity of each justification. Options B and D also introduce an implied hierarchy (singling out one initiative as special) with no logical basis for doing so.
Memory tip: Think "one initiative, one business case" - a business case exists to justify a specific decision, so each independent decision needs its own case. If you can kill one initiative without killing another, they shouldn't share a business case.
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