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ITIL-4-DITS · Question #28

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

The correct answer is D. Tallor strategic communications to the stakeholders preferences. Tailoring strategic communications to stakeholder preferences (D) is most effective because different stakeholders have varying levels of technical knowledge, roles, and concerns - a one-size-fits-all message often fails to resonate or drive genuine buy-in. A is wrong because…

Understand how to implement Digital and IT Strategy

Question

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

Options

  • ADeliver compulsory strategic awareness sessions regularly
  • BEnsure there is one common communication channel for the strategy
  • CUtilize metrics to ensure stall comply with the strategy
  • DTallor strategic communications to the stakeholders preferences

How the community answered

(44 responses)
  • A
    14% (6)
  • B
    2% (1)
  • C
    5% (2)
  • D
    80% (35)

Explanation

Tailoring strategic communications to stakeholder preferences (D) is most effective because different stakeholders have varying levels of technical knowledge, roles, and concerns - a one-size-fits-all message often fails to resonate or drive genuine buy-in. A is wrong because compulsory sessions create compliance, not real understanding or support; attendance doesn't equal alignment. B is wrong because a single channel may not reach all stakeholders effectively - some prefer email, others briefings, others dashboards. C is wrong because metrics enforce compliance but don't build awareness or genuine support for strategy; coercion and awareness are different goals.

Memory tip: Think "right message, right person, right channel" - stakeholder communication is about relevance, not uniformity. When you see "ensure stakeholders support a strategy," the answer almost always involves tailoring, not mandating.

Topics

#stakeholder communication#strategic communication#change management#stakeholder engagement

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