An organization is performing a digital readiness assessment. The results of areas that have been assessed are: - The value streams for creating and maintaining digital services are clearly defined…

Question

Options

• AThe organization's approach to responding to threats
• BThe business case for organizational transformation
• CThe policies and practices for staff development and learning
• DThe activities and processes used for managing services

• A
  4% (1)
• B
  7% (2)
• C
  79% (22)
• D
  11% (3)

Explanation

Option C is correct because a comprehensive digital readiness assessment must evaluate the people dimension - specifically whether staff have the skills, learning culture, and development pathways to support a digital strategy. The three areas already assessed cover value streams (processes), automation (technology), and risk culture (governance alignment), leaving the human capability pillar unexamined.

Why the distractors are wrong:

• A is incorrect because responding to threats is a security/operational concern; risk attitude has already been partially addressed in the assessment.
• B is incorrect because the business case for transformation is a pre-assessment strategic decision, not a readiness dimension being evaluated.
• D is incorrect because managing services overlaps substantially with the value streams already assessed - it's not a meaningfully distinct new area.

Memory tip: Think of digital readiness as four pillars - Processes, Technology, Risk, and People (PT-RP). The question already covers Processes (value streams), Technology (automation), and Risk (risk attitude) - so the missing pillar is always People, pointing straight to staff development and learning.

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