ITIL-4-DITS · Question #46
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and charging for the…
The correct answer is B. Adjust competitive prices for the market and competition. When entering a market where similar services already exist and demand is proven, competitive pricing (B) is essential to attract customers away from established providers - pricing too high loses business to competitors, while pricing in line with the market positions the new…
Question
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and charging for the services in the new market?
Options
- AAdopt a short-term Increase in the pricing and margins
- BAdjust competitive prices for the market and competition
- CEnsure service costs are clear to the consumers to help regulate prices
- DEstablish long-term contracts with fixed prices to help secure future Income
How the community answered
(32 responses)- A3% (1)
- B84% (27)
- C9% (3)
- D3% (1)
Explanation
When entering a market where similar services already exist and demand is proven, competitive pricing (B) is essential to attract customers away from established providers - pricing too high loses business to competitors, while pricing in line with the market positions the new entrant as a viable alternative. Option A is wrong because inflating prices short-term in a competitive market simply drives customers to existing providers who offer comparable value. Option C addresses cost transparency, which is a governance or regulatory concern, not a market-entry pricing strategy. Option D (long-term fixed contracts) is premature before you've established market presence and understood actual costs and demand patterns - locking in prices early can trap you in unprofitable commitments. Memory tip: Think "match before you differentiate" - in a competitive market, you must first compete on price to win customers, then optimize margins over time.
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