ITIL-4-DITS · Question #47
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
The correct answer is C. The innovation will deliver significant benefit for the organization. Option C is correct because ROI is a purely financial metric, and organizations regularly pursue innovations that deliver non-financial value - such as competitive advantage, brand reputation, regulatory compliance, or customer loyalty - that justifies overriding a financial…
Question
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
Options
- AThe innovation is low cost
- BThe innovation is essential for the a organization to survive
- CThe innovation will deliver significant benefit for the organization
- DThe innovation is low risk
How the community answered
(34 responses)- A15% (5)
- B3% (1)
- C76% (26)
- D6% (2)
Explanation
Option C is correct because ROI is a purely financial metric, and organizations regularly pursue innovations that deliver non-financial value - such as competitive advantage, brand reputation, regulatory compliance, or customer loyalty - that justifies overriding a financial threshold. "Significant benefit" is deliberately broader than ROI, capturing strategic and operational value that financial ratios fail to measure.
Why the distractors are wrong:
- A (low cost): A low-cost innovation still needs to justify its expenditure through returns; low cost alone doesn't exempt it from ROI requirements.
- B (essential for survival): This sounds persuasive but is too extreme and narrow - most ROI-exception decisions aren't life-or-death scenarios. Also, survival is itself a significant benefit, making B a specific subset of C rather than the root reason.
- D (low risk): Low risk reduces downside exposure but doesn't generate value or justify bypassing a return threshold on its own.
Memory tip: Think of ROI as measuring financial return only. Whenever a question asks why an organization might bypass a financial hurdle, look for the answer that captures non-financial strategic value - "significant benefit" is the exam signal phrase for that concept.
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