ITIL-4-DITS · Question #25
An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of…
The correct answer is B. Create new business and operating models to address the specific requirements of the new. Option B is correct because the scenario's core challenge isn't a lack of resources or a problem with the services themselves - it's a fundamentally different regulatory environment governing how data must be handled. "Specific and strict" regulations require purpose-built…
Question
An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled. Which is the BEST strategy to meet the demand in this market?
Options
- AIncrease the amount of equipment, people, and other resources to deliver the services to the new
- BCreate new business and operating models to address the specific requirements of the new
- CReplace the existing services or products with new or updated services or products for the new
- DCopy the current operating model and adapt it to meet the additional regulations for the new
How the community answered
(48 responses)- A8% (4)
- B71% (34)
- C4% (2)
- D17% (8)
Explanation
Option B is correct because the scenario's core challenge isn't a lack of resources or a problem with the services themselves - it's a fundamentally different regulatory environment governing how data must be handled. "Specific and strict" regulations require purpose-built business and operating models (e.g., data governance frameworks, compliance workflows, legal structures) rather than surface-level adjustments.
Option A is wrong because adding more equipment and people scales delivery capacity, but does nothing to address data compliance - you'd just be violating regulations at greater scale.
Option C is wrong because the existing services are already valued and understood by customers; replacing them is unnecessary and wasteful when the problem is regulatory, not product-related.
Option D is the tempting distractor - adapting the current model sounds reasonable, but "copying and adapting" implies bolt-on compliance layered onto an incompatible foundation. Strict, specific regulations typically require a ground-up operational redesign, not margin notes on the old playbook.
Memory tip: Use the phrase "new rules, new model" - whenever a new market has fundamentally different regulatory constraints (not just different customers or volume), you need a new operating model (B), not more capacity (A), new products (C), or a patched copy (D).
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